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What questions should you ask a removal company?

Be sure to get what you want from your removal company

We’ve been asked a range of questions over the years, from the obvious to the somewhat unusual. So, in this concept, we were wondering what questions you should be asking your removal company, regardless of which one you choose. Here’s a list of questions that we thought up between ourselves!

The ‘Pre-Move’ Survey

It’s a good idea to get a full grasp on the job at hand. Ask your removal company to send a surveyor round to your home in order to confirm the true volume of your possessions. Remember that hiding items from the surveyor will only result in an inaccurate estimate for the removal process, so discussing the true volume of the move and your requirements can help you get a grasp on the move. It’s unusual for a removal company to charge you for this process, but it can change depending on the business.

Be sure to ask the company if they can provide a packing service, as this will be an important requirement come moving day. They’ll need to dedicate a considerable amount of time to the packing process, so be sure to tell them of your needs straight away. You can include the cost incurred from this in your quote, but be aware of the cost.

To finish of this process, ask for a written quote so you have proof of the quote if needed.

Ask about the staff members

There’s nothing wrong in asking the experience and skills that the members of staff have. Remember that these will be the people who are in charge of the safety of your valuables, so it’s good to get a grasp on who they are. Are they trained? If they are, who by? All of the questions are important for peace of mind and safety policies.

Also, further questions to ask are: Will the movers be casual, contracted or full time employees? Casual workers are more than often less inclined to worry for your possessions or the responsibility the job has.

What about insurance?

Ask the removal company if you can view the details of their insurance policy. It’s good to check that it’s in date and covers any damages that can be incurred through the moving process. Remember that there are some items which won’t be covered by their insurance policies, so you may need to cover some items yourself. A number of household insurance policies actually don’t cover household times when they’re in transit, so remember this when choosing your insurance policy.

Also, ask if you can see the VOSA number of the removal company. Given that the removal process needs to operate a goods vehicle that sits above a certain weight, you’ll need to be sure that they currently hold a license issued by the Traffic Commissioners.

The details of the move

Remember to get a landline phone number and a full physical address for the business (you shouldn’t accept a PO Box as proof of legitimacy). Non-legitimate removal firms will only operate from a mobile phone, so be sure to avoid these.

Ask how the company would like to receive payment. Again, non-legitimate firms will ask for cash-in-hand payment, will reputable removal companies will have no problem taking cheques or credit cards.

Their previous feedback

Finally, it’s good to remember that you can check out their customer feedback online, as a number of websites exist which will hold reviews for millions of businesses worldwide. Looking at just how they operate and treat their past customers will give you a good general idea of whether or not you wish to deal with them.

Again, it’s important that you employ the services of a removal company that you feel generally comfortable with. Skimping on price could lead to the damage and loss of your personal possessions, so remember that cost doesn’t reflect overall performance.

NKA Removals:

Removals Amersham
Removals Ascot
Removals Aylesbury
Removals Bracknell
Removals Henley-on-Thames
Removals High Wycombe
Removals Maidenhead
Removals Marlow
Removals Newbury
Removals Reading
Removals Slough
Removals Thame
Removals Wallingford
Removals Windsor

For more removal tips, advice and prices, please visit our website.

Things to do before you move house!

Moving day can cause worry to even the most relaxed of those amongst us, so here’s a list of things you should handle before the dreaded move in order to avoid the worry!

Get your mail redirected

Data protection and identify theft are two things that have become more of a worry with the technical revolution in the past 10-15 years, getting your mail redirected to your new address from the Royal Mail is a service that you MUST use in order to avoid any of your personal information going astray. You can set up a redirect in your mail before the day you move for as long as you want, though 6-12 months seems more than sufficient.

There’s a small charge attached to this service, but no charge is too big when it comes to your important paperwork entering the hands of a criminal. A mail redirect can be set up here.

Let your bank know

Your bank isn’t necessarily at the front of your mind when you’re moving home, yet failing to tell your bank, building society and more about your move can lead to your paperwork, cards, cheque books, PIN numbers and more entering the hands of potential undesirables. Telling these companies in advance allows them to change their details for future reference.

Write to your bank in advance to inform them of your new home address. Doing this before moving day means less stress and new post arriving on the day you move!

Take final meter readings

Ensuring that you only want to pay for the water, electricity and gas used by you is vital when moving home, as failure to make note of your final meter readings could lead to you getting billed for someone else using the utilities.

Your energy companies will want to know the change of address, as so they can move the details across for future billing/usage. You should be able to keep the same gas and electricity companies when you move, depending on your choice.

Change your details on the electoral roll

Updating your information on the electoral roll will make sure that you can still vote in the local and national elections after you have moved home. Ensuring that you are registered on the electoral roll at your new address will help improve your credit rating by an amount, sometimes considerable.

Visit aboutmyvote.co.uk to find out how you can change your electoral records.

Switch your TV license

If you want to watch TV at your new address then you will need to notify the TV licensing company about your change of residence. Be sure to inform them of your new address and tell them the dates in which you are moving to ensure that you are covered from day one.

Visit the TV licence website for more information on how to update your details.

Get your TV and Broadband moved

Most Internet, landline and digital TV providers will allow you to move out with your existing package at no extra cost – providing they can offer the service in your new area.

However, you will need to contact them in advance to be sure of this potential. Try and find out whether it is possible to move your service or not, as you’ll have to move provider if they cannot deliver the same package you want.

Change the address of magazine/DVD subscriptions

If you have a monthly or weekly subscription to any form of media, whether it be your favourite magazine, DVD, brochure or more, then it’s easy to forget to change your details with your new address. Leaving it until after you’ve move isn’t the best idea – especially if your magazine is still going to your old address!

Contact companies that regularly send you pieces of media before you move out, which will ensure that you don’t miss out on things you’ve paid for.

So, what do you think of our list? Let us know in the comments below!